We process and ship all orders within 1–2 business days.

Once your order has been shipped, delivery is typically expected within 1–7 business days, depending on your location and local carrier.

We offer worldwide shipping.

No matter where you are located, your order will be carefully prepared and shipped to your destination. All orders are dispatched from our European fulfillment center to ensure reliable handling and consistent quality.

If you have any questions about your order, our customer support team is happy to help.

You can contact us anytime via email, and we aim to respond within 24 hours on business days.

You can contact us atinfo@myaibuddi.com

Our Smart AI Plush Companions are made from high-quality, carefully selected plush materials that are soft, durable, and suitable for daily use.

All materials are chosen with safety, comfort, and quality in mind, and are free from high-concern chemicals.

Yes. Safety is one of our top priorities.

Our plush companions are made from child-safe materials, comply with CE and FCC certifications, and are designed for children aged 5–12 years and older.

The product is intended for play, learning, and emotional engagement and is not a medical or therapeutic device.

You may request a return within 14 days of receiving your order.

To initiate a return, please contact us by email within this period. Our team will provide further instructions to ensure the return is handled smoothly.

While this is not common, we’re here to help if it happens.

If your item arrives damaged or defective, please contact us by email as soon as possible with a brief description and photos of the issue. Our support team will assist you in finding a suitable solution.

We currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.

Yes. We offer Klarna as an online payment option, allowing you to pay securely and flexibly.

All payments are processed through encrypted and secure systems.